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Compliance & Policy cogs


Terms & Conditions

updated 23 June 2023

This document explains the terms and conditions for collecting and selling scrap or waste plastic through the PlastX program, using the PlastX App.


Consent: By accessing and/or using the PlastX App, you agree to these terms of use. Please read these Terms carefully and immediately cease using the PlastX App if you do not agree to them.

About Registering:

  • The PlastX web app is free to use, and there is no registration fee.

  • Registrants must have their own mobile phone, with internet access (the PlastX app is a web App), and an email address – which will be the Collector’s username for the app .

  • Registrants must upload a clear, recent photograph, which will be used for identification purposes when dropping plastic off for payment at a Hub.

  • In registering to become a PlastX Collector, you declare that you are 18 years of age, or older.

About Selecting and Committing to Jobs:

  • Available jobs are listed on the PlastX App. Each job specifies exactly what is required, by plastic type, colour and condition. This is the ONLY material that will be accepted in relation to that job. You can find information regarding all job specifications on the website here. There is additional information regarding different plastic types here.

  • The price indicated on the App is the price that will be paid per kilo, for the specified material in the correct condition. The price is not negotiable.

  • When you commit to collecting a quantity of material, that is the quantity that must be delivered to the Hub, by the due date shown on the App. You may choose to drop off portions of your commitment (1 kilo, minimum) for verification and payment any time up to, and including the due date.

  • If you are unable to deliver a quantity of plastic that you have committed to, you must let PlastX know, by adjusting the total (or cancelling the job) in the PlastX App. You may also increase the quantity of your commitment in the App.

About Selecting and Committing to Jobs:

  • PlastX adheres to a strict policy that prohibits children from participating. Any adult found to be using underage collectors will have their accounts deleted, and no payment will be made. They will be banned from any further participation in any PlastX program at any PlastX HUB.

  • Where a job specifies post-consumer, the material collected must have been discarded by an end-consumer. Post-consumer material does NOT include manufacturing waste or scraps.

  • It is the Collector’s responsibility to fully understand the type and condition of plastic required for your job.

  • Always check the job specifications before starting to collect.

  • When you are ready to deliver a collection (or a portion of your collection) to the Hub, you are required to log a Quality Control check on the App, confirming that you have collected the correct material, and are delivering to the correct Hub.


About Delivering to the Hub:

  • Collected plastic may only be delivered to the Hub or Hubs indicated on the App for that particular job. It will not be accepted elsewhere.

  • The MINIMUM accepted delivery for any job is 1 kilogram of material.

  • Collected plastic must be personally delivered to the Hub by the registered Collector whose image and details appear on the App.

  • For security purposes, and to expedite payment, Collectors must have their cell phones with them at the time of delivery to the Hub.

  • After confirming the ID of the Collector, a member of the Hub team will conduct a thorough check to ensure that the collection is correct by type, colour and condition; that there is no contamination, and no foreign bodies are included. The verified collection will then be weighed, and the Collector paid immediately.

  • Wherever possible, payments will be made electronically.

  • The Hub is responsible for ensuring that all collections comply fully with the job specifications. The Hub Manager’s decision to verify a collection is final.

If you have any questions or concerns about these terms and conditions, please do not hesitate to contact us:

PlastX Pty Ltd ABN 24 627 003 810


Tel: +61 409 860 506

Last updated: 23 June, 2023

terms of use


Privacy Policy

updated 23 June, 2023

This Privacy Policy explains how we use the personal data we collect from you - offline or online, including through our PlastX web App. In this Policy, ‘Company’, ‘we’, ‘us’ or ‘our’ means PlastX Pty Ltd A.B.N. 24 627 003 810.

About Your Data

​We collect the minimum amount of data required to manage the Collect.PlastX program effectively and fairly, while ensuring that you privacy is safeguarded, and minors are protected from exploitation.

We ask you to provide the following Personal Identification Information:

  • Full name

  • Date of Birth

  • Phone Number

  • Email (where available)

  • Selfie Photo

How will we use your personal information?

We will use your name, phone number, and (where applicable) email address to contact and communicate with you. We use your Selfie photo to confirm your identity at the Hub. We accept your declared date of birth, in conjunction with your selfie photo, as confirmation that you are not a minor. 

What other data do we collect?

We use software tools to measure and collect information that tracks your interactions on the PlastX App. We do this to help us improve the relevance and performance of the App.

Why do we collect your data?

  • To operate the PlastX program.

  • To create statistical insights into plastic circular economy, that we may use to improve the PlastX program and related services.

  • To comply with applicable laws and regulations.

How do we store your data?

  • We securely store your data in the servers of reputable data service provider, AWS.

  • We will keep your personal information and transaction data for a minimum of 9 years after your last transaction with us. Once this time period has expired, we will delete your digital data.


What are your data protection rights?

​We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access - You can access your personal data at any time on by logging on to the PlastX App.

  • The right to rectification - You can edit or correct any information you believe is inaccurate or incomplete. (However if you edit or remove your date-of-birth, you will no longer be able to participate in the PlastX program).

  • The right to erasure - You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The right to object to processing - You have the right to object to us processing your personal data, under certain conditions.

  • The right to data portability - You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.


If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us here.


How to contact us

If you have any questions about our privacy policy or the data we hold on you - or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at

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